Personal Certification

SINTEF certifies users of INSTA 800 "Cleaning Quality - System to Determine and Evaluate Cleaning Quality".
Certified persons overview
More information about person certification:

Background for the scheme

The standard INSTA 800 "Cleaning Quality - System for Determining and Assessing Cleaning Quality" was certified by an audit in 2010. The standard was again released in a revised version in 2018 and is now divided into two parts; INSTA 800-1 and INSTA 800-2. Part 1 of the standard deals with the system for measuring the quality of cleaning, while conditions for the declaration of conformity that can form the basis for certification of users of INSTA 800-1 have been moved to part 2 of the standard.
SINTEF certifies people for level 3 and 4 according to the standard part 2. The certification is carried out and followed up in accordance with the requirements of NS-EN ISO IEC 17024.
The purpose of the certification for INSTA 800-1 is to document that users of the standard have the necessary knowledge to work with the standard properly. The standard requires that documentation of such knowledge shall be made through certificates issued by a third party's certification body. A certification can aid:
  • General competence enhancement among users of the standard, for the benefit of both cleaning and receiving service providers.
  • Correct use of the standard by:
    • The preparation of sensitive documents
    • Plans for cleaning
    • Determining quality requirements; ensuring that the requirements are set at the right leve
    • Quality controlling; the correct result (true value) and the intended degree of reproducibility in quality controls
  •  Avoidance of misuse of the standard, such as adaptations that are not acceptable in relation to the limits and requirements of the standard.
Certificates are issued in Norwegian, Danish or English. Norwegian certificates refer to the Norwegian version NS-INSTA 800-1: 2018, and Danish certificates refer to the Danish version DS / INSTA 800-1: 2018. Certificates in English are issued primarily to holders in the other Nordic countries, with reference to the English version of the standard DS / INSTA 800 E: 2018.
DS / INSTA 800 E: 2018 is the overall version of the standard.

Who can be certified?

People who have:
  1. Completed course and passed the exam with an approved examiner
  2. Expertise in cleaning, or experience in cleaning from the management and operation of buildings

Application and documentation


Application for certification is normally submitted by the course/exam organizer. The applicant must complete the necessary information in the application form and agree on the certification and sign the application, as well as fill in or have a CV for the course/exam. Applications must be submitted together with any course certificate, diploma, CV and all other documentation.
The applicant can also apply for certification via Applications must include information on:
  • Personal information:
    • Full Name
    • Date of Birth
    • Address (private or work)
    • Invoice Address (if different from main address)
    • Phone
    • E-mail Address
  • What is being sought for certification including the level of knowledge
In addition, the documentation mentioned below must be attached to the application
Contact us at  if you have any questions about this.

Attachments to the application

The following must be attached to the application:
  1. Diploma and course certificate from an approved course provider and examiner, issued a maximum of six months prior to the application for certification being received.
  2. CV showing relevant experience for the last five years, as well as any other relevant education/training

Validity and renewal of certificate

The certificate is valid for three years, provided that the holder submits a report on activities related to the use of INSTA 800-1. The certificate can be renewed after three years if the holder so wishes. SINTEF sends a request to the holder by e-mail approximately three months before the certificate expires. The holder of the certificate must confirm the request for renewal and attach the necessary documentation.
Certificates issued/renewed before 01.01.2018 have a validity of 5 years. Upon renewal, such certificates are also given a validity of 3 years.
Requirements for documentation on renewal may vary depending on the certificate's issue date and the standard's status (any revisions, etc.). Normally, it will be required that the applicant has completed an update course with an approved supplier. Update courses are also required within a given deadline if the standard is published in a revised version.
Renewal is assessed based on the submitted documentation. Documentation must be sent to

Update of certificates after release of new version of INSTA 800 in 2018

As a result of the standard being revised, all holders of certificates must document that they have expertise in the revised standard. The deadline for this is set at 31.12.2019.
Valid documentation is counted as the course and diploma proving participation in the refresher course held by one of SINTEF's partners. (See the section on Courses and Exams below.) For the sake of the EU's new rules on privacy that apply from May 2018 (the Privacy Policy, The General Data Protection Regulation, GDPR), a new certification agreement must be entered into with all holders. A completed "Application Form and Agreement on Certification" (latest form, March 2018 applicable for 2018) must therefore be submitted together with the course and diploma. Based on the submitted application and documentation, SINTEF Certification issues revised or renewed certificates depending on the expiry date of the holder's current certificate. The certificates are given a validity of 3 years.
Revised certificate can be issued when:
  • The expiry date of the current certificate is later than 3 years from the exam date/application date (which will result in a reduced validity period in relation to the external certificate)
  • Any invoice for annual fee is paid (if such an invoice is sent out)
Renewal is invoiced with NOK 1750. Renewed certificate is issued as soon as possible after the invoice for renewal has been paid.

Some tips on when to go to refresher courses:

The release of the revised standard is likely to create demand for people who can document that they are certified according to the new version of the standard. It will therefore be an advantage to be updated and to receive a revised/renewed certificate as quickly as possible. In addition, we recommend the following:
  • If you have recently received a 5-year certificate (check the expiration date on our website, the certification will be treated as an audit, and you will receive a revised unpaid certificate beyond the annual fee. Then we recommend that you wait as long as possible. Remember, however, that the course organizers have limited capacity, so don't wait too long.
  • If your certificate expires on 01.07.2021 or earlier, the certification will in any case be treated as a renewal and you must pay for the renewal of the certificate. Then we recommend that you take refresher courses relatively soon and no later than 6 months before the expiration date of your certificate.
  • If your certificate expires after 01.07.2021 you can choose whether you want a revised or renewed certificate. If you choose to attend courses early, so that it is more than 3 years from the time you take the exam and until your certificate expires, you will receive a revised certificate free of charge beyond the annual fee. If you choose to wait for less than 3 years for your existing certificate to expire, we will issue a renewed certificate and you must pay for the certificate issue.

Course and exam

SINTEF Building and Infrastructure has entered into cooperation agreements with several organizers of courses and examinations that can form the basis for certification in accordance with INSTA 800. Approved courses, examination plans and examiners described in SINTEF Building and Infrastructure's guidelines for personal certification according to INSTA 800.


Course organizers

Building & Facility Consult AS  (certification course and updating course in Norway)
Storgata 7
2000 Lillestrøm
Phone: +47 917 69 269
Contact person: Lena Furuberg 
Glad Consulting A / S  (certification course and updating course in Denmark)
Vallensbækvej 65
DK-2625 Vallensbæk
Phone: +45 70 255 477
Contact person: Klara Maria Mikkelsen , tel. + 45 317 58 277 
Ren-Consult AS  (certification course and updating course in Norway)
Skotselvveien 329
PB 255 3301 Hokksund
Tel. +47 473 48 283
Contact person: Per Arne Løvstad
Standard Online AS (update course in Norway)
Mustads road 1
PB 252 1326 Lysaker
Tel. +47 975 81 568/+47 67 83 87 00 (switchboard)
Contact person: Mette Cecilie Almark 

Approved lecturers and examiners

Inger E. Dahl, Pure Expertise
Klara Marie Mikkelsen, Glad Consulting A/S
Lonnie Eickworth, Glad Consulting A / S
Per Arne Løvstad, Ren-Consult AS
Tore Herseth Barlo, NHO Service
Unny Ingvaldsen, Toma AS
Vidar Askelien, Svein Taraldsen Consult AS / Savarent AS
Eyvind Taraldsen, Svein Taraldsen Consult AS
Arve Herdlevær, Svein Taraldsen Consult AS